Removal Van Kensington Terms and Conditions

These Terms and Conditions apply to all removal, transportation, loading, unloading, packing, and related services supplied by Removal Van Kensington. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us, our refers to Removal Van Kensington as the provider of removal and related services.

Customer, you, your refers to the individual, business, or organisation booking or receiving our services.

Services means any removal, transportation, loading, unloading, packing, unpacking, or related work we agree to perform.

Goods means the items, belongings, furniture, equipment, or materials that we are contracted to move, handle, or transport.

Service area refers to the areas in which we operate, including Kensington and surrounding London districts, as agreed at the time of booking.

2. Scope of Services

We provide removal and transportation services for residential and commercial customers. Our services may include provision of removal vans, drivers, porters, packing materials, and other related services as agreed at the time of booking.

The exact scope of the Services, including the number of vans, size of vehicles, number of personnel, and estimated duration, will be agreed with you during the booking process and confirmed in writing where applicable.

We reserve the right to decline or terminate any job that involves unsafe conditions, unlawful activities, or requests that would breach these Terms and Conditions or any applicable law or regulation.

3. Booking Process

You may request a quote or make a booking by contacting us through our accepted communication channels. All bookings are subject to availability and our acceptance.

When making a booking, you must provide accurate and complete information, including but not limited to:

The collection and delivery addresses, including any access restrictions or parking limitations.

The nature and approximate quantity or size of the Goods to be moved.

Any items requiring special handling, such as fragile, heavy, or bulky goods.

Any time constraints or specific service requirements.

Your contact details and billing information.

We may provide an estimated quote based on the information you supply. This estimate may be revised if the information provided is inaccurate or incomplete, or if additional services are requested or required on the day.

Your booking is confirmed when we explicitly accept it and, where required, when any specified deposit or advance payment has been received.

4. Service Area and Access

Our primary service area includes Kensington and neighbouring London areas, subject to our operational capabilities at the time of booking. We may agree to work outside these areas by prior arrangement.

You are responsible for ensuring that suitable access is available at both the collection and delivery addresses. This includes, where necessary, obtaining parking permissions, suspension of parking bays, access to loading areas, and any building access approvals.

Any delays, fines, penalties, or additional costs resulting from inadequate or restricted access, including parking charges or penalties, will be your responsibility and may be added to the final invoice.

5. Customer Obligations

You must ensure that:

All Goods are adequately packed, secured, and ready for transport, unless you have booked a packing service with us.

All fragile or valuable items are clearly identified and disclosed to us prior to the start of the job.

No Goods to be moved are hazardous, illegal, or prohibited by law or these Terms and Conditions.

All lifts, stairways, hallways, entrances, and exits are free from obstruction and suitable for the movement of Goods.

You or an authorised representative are present at the collection and delivery addresses to supervise and confirm that the Services are completed as agreed.

Any instructions you give to our staff are safe, reasonable, and consistent with these Terms and Conditions.

6. Payments and Charges

Our charges are based on factors such as the size of the vehicle, number of staff, duration of the job, distance travelled, and any additional services requested. We will inform you of the applicable rates at the time of booking.

We may require a deposit or full payment in advance to secure your booking. Any required deposit and payment deadlines will be communicated to you during the booking process.

Unless otherwise agreed, any balance due is payable immediately on completion of the Services. We may accept various methods of payment, which will be confirmed at the time of booking.

Where services are charged by the hour, the chargeable time will start from the agreed arrival time or the time our staff arrive on site, whichever is earlier, and will continue until all work and travel under the booking is completed.

If the job takes longer than the time estimated due to reasons beyond our control, such as additional items, delays in access, or waiting times, we may charge for the extra time at our standard hourly rates.

If any payment is not made on time, we reserve the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Changes

You may cancel or amend your booking by giving us reasonable notice. The following cancellation terms will generally apply, unless otherwise agreed in writing:

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel between 48 hours and 7 days before the scheduled service date, we may retain all or part of your deposit to cover our administration and scheduling costs.

If you cancel less than 48 hours before the scheduled service date, we may charge a cancellation fee up to the full estimated cost of the booking.

Any request to change the date, time, or scope of the Services will be subject to availability and our agreement. Changes requested at short notice may incur additional charges.

If we need to cancel or reschedule the Services due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, or other unforeseen events, we will notify you as soon as reasonably possible and offer an alternative date or time. Our liability in such cases will be limited to the rescheduling of the Services or a refund of any advance payment for services not provided.

8. Excluded and Prohibited Items

Unless expressly agreed in writing, we do not carry and will not be liable for the following items:

Cash, jewellery, watches, precious metals, stones, or similar valuables.

Important documents such as passports, securities, financial papers, or deeds.

Perishable goods, live plants, live animals, or other living organisms.

Hazardous materials including explosives, flammable liquids, chemicals, gas cylinders, or toxic substances.

Illegal goods or items the possession or transport of which would contravene any law or regulation.

You must not include any such items in the Goods to be moved unless we have agreed in writing to do so. If we discover any prohibited items, we may refuse to transport them and may terminate the Services without liability, and you may be responsible for any resulting costs or damages.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this clause.

We will not be liable for any loss or damage to Goods arising from:

Inadequate or improper packing by you or a third party, unless we have provided a packing service.

Normal wear and tear, scratches, scuffs, or deterioration resulting from normal handling and transport.

Goods that are inherently fragile, delicate, or prone to damage, including but not limited to glass, ceramics, or items assembled from flat pack materials.

Pre-existing damage, defects, or weakness in the Goods.

Disassembly or reassembly of furniture or equipment, unless expressly included in the Services.

Any loss or damage not reported to us in writing within a reasonable time after completion of the Services.

Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost price of the Goods or a reasonable replacement value, subject to any specific limits we may notify to you prior to the Services.

We shall not be liable for any indirect or consequential loss including, without limitation, loss of profit, loss of business, loss of opportunity, or emotional distress.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

10. Insurance

We maintain insurance policies appropriate for a removal service operating within the United Kingdom. Insurance coverage is subject to the terms, conditions, and exclusions of the relevant policy.

Our charges do not include insurance cover for high value or particularly fragile items unless expressly agreed. You are strongly advised to arrange your own additional insurance cover for valuable or special items if necessary.

11. Delays and Events Beyond Our Control

We will use reasonable efforts to complete the Services within any estimated timeframes. However, time is not of the essence unless expressly agreed in writing.

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include traffic conditions, road closures, accidents, adverse weather, mechanical breakdowns, strikes, acts of government, or other unforeseen circumstances.

In such situations, we will endeavour to keep you informed and to minimise disruption, but we will not be liable for any resulting losses or costs, except as required by law.

12. Waste, Disposal, and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. We do not remove or dispose of waste, rubbish, or unwanted items unless this has been expressly agreed as part of the Services.

Where we agree to remove and dispose of items, we will do so in a lawful manner and, where relevant, using authorised facilities. Certain items, such as electrical equipment, hazardous materials, or bulky waste, may incur additional disposal charges which will be notified to you in advance where reasonably possible.

You are responsible for ensuring that any items presented to us for removal and disposal are lawful to dispose of and that you have the right to authorise their removal. We reserve the right to refuse to carry or dispose of any items that we reasonably believe are hazardous, illegal, or not suitable for transportation or disposal.

13. Complaints

If you are dissatisfied with any aspect of our Services, you should raise your concerns as soon as possible with our team on the day so that we have an opportunity to address them.

If a matter cannot be resolved immediately, you should submit a written complaint within a reasonable period after the completion of the Services, providing details of the issue and any supporting information. We will investigate and respond within a reasonable time frame.

14. Data Protection and Privacy

We will use your personal information only for the purposes of providing and managing the Services, processing payments, handling enquiries, and complying with legal obligations.

We will take reasonable steps to protect your personal information and will not share it with third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with your consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, represent the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.